The BNL TRADING Pty Ltd (‘BNL’) is committed to protecting the privacy of your personal information or personal data, as defined below (hereafter referred to, collectively, as “personal information”). We strive to manage your personal information in an open and transparent way.
This Policy applies to all of the entities within the BNL TRADING, BNL TRADING Pty Ltd (ABN 80 610 030 969), . In this Policy ‘we’, ‘us’, ‘our’ and ‘BNL’ refers the BNL TRADING Pty Ltd.
BNL will not use or disclose your personal information for purposes unrelated to the services we provide, unless we first obtain your consent.
How and why does BNL collect and hold your personal information?
BNL will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.
It is BNL’s usual practice to collect personal information directly from you when you:
register with any of our other loyalty or marketing programs;
complete any online form on one of our websites or online payment gateways;
visit or use an BNL website;
subscribe to marketing and sales material or communications;
complete an online form on one of our social media channels;
enter an BNL trade promotion or competition;
register an BNL gift card;
complete an online form on one of our online advertisements that is placed on a third party website;
complete a hard copy form or provide information in one of our stores;
complete and return to us a hard copy form that is provided with one of our products;
request delivery of BNL products;
make a purchase, return or exchange a product where we request you to verify your identity;
speak with us, or one of our representatives directly during a product or sales enquiry; or
contact us directly by telephone, via mail, e-mail or online via our websites or social media channels.
We may collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.
Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible, and BNL may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.
If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).
What kind of personal information does BNL collect and hold?
Any personal information that you provide directly or via other channels is collected and managed by BNL.
If you provide your personal information to a third party via a link from an BNL website, that information is collected and managed by those third parties which are not related to BNL. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.
The types of personal information BNL may collect includes your:
name;
date of birth;
gender;
marital status and family details;
residential, business and postal address;
email address;
contact telephone numbers;
identification details;
testimonials or opinions;
photos of you;
financial information, such as credit card details;
activities, including but not limited to lifestyle and other interests.
Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.
If you provide us with information about any third party, you must obtain that third party’s permission to give us the information and inform them that you have given the information to us.
How does BNL use your personal information?
We use your personal information for a variety of reasons including, but not limited to the following:
to contact you in relation to our loyalty or marketing programs;
to provide services and products to you;
to answer your inquiries and deliver customer service to you;
to tell you about other products that we think may be of interest to you;
to enable us to undertake a credit assessment;
to maintain and improve customer services;
to manage your gift card balance;
to meet our legal obligations;
to consider making offers for employment purposes;
to manage and resolve any legal, consumer or commercial complaints and issues;
to carry out internal functions including training; and
to conduct marketing research and analysis.
In what circumstances will BNL disclose your personal information?
In the course of conducting our business and providing our products and services to you, we may disclose your personal information.
We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:
you have consented to the disclosure;
you would reasonably expect, or have been told, that your information is passed to those individuals, businesses or agencies; or
it is otherwise required or authorised by law.
If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.
Who do we disclose your personal information to?
We may disclose your personal information to:
to companies that perform services on our behalf, such as delivery companies, data entry service providers, trade promotion or gift card administration and account management providers;
professional advisers (such as lawyers or auditors);
payment systems operators and financial institutions;
organisations authorised by BNL to conduct promotional, research or marketing activities;
upon lawful request from law enforcement agencies or government authorities; and
any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.
Data Quality and Security
We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.
The personal information that we collect about you is stored on our database servers & filing systems managed by us in Australia.
Website Usage
Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
We use secure payment platforms to process online orders in an SSL-secure environment. Customers can see their cards being debited in real time.
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. All our websites use 2048- bit SSL with up to 256- bit encryption for capturing personal information and processing transactions. We do not store your credit card details
To ensure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.
Use of Cookies
What are cookies?
A cookie is a small amount of information that a website transfers to your computer for record keeping purposes.
The data that is collected may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage.
What types of cookies do we use?
There are four main types.
site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Cart” and “Add to Wishlist”;
site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;
customer preference cookies – when you’re browsing or shopping on our website(s), these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and
targeting or advertising cookies – these are used to deliver ads relevant to They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
Why do we use cookies?
Cookies help provide additional functionality to our website(s) and help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our websites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g. how and when pages in a site are visited and by how many visitors).
Cookies also help us provide website visitors with a more personalized, customized and relevant experience by delivering content and functionality based on individual preferences and interests. If you have provided us with personal information (e.g. through a registration or a request for certain materials), we may associate this personal information with information gathered through cookies.
Cookies and Google Analytics
In some cases, the third-party service providers we work with may use cookies to support our digital marketing initiatives. We use Google Analytics Services, provided by Google, Inc. (Google). Google uses cookies and similar technologies to analyse overall trends and help us to understand how users use a website, how we can improve our websites and guarantee their security and continued proper functioning. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
For more information about the processing of data about you by Google, see Google’s Privacy Policy. You can prevent data being used by Google Analytics by downloading and installing the Google Opt-Out Browser Add On provided by Google. For more information about the cookies used by Google, see Google Analytics Cookie Usage page.
How to manage cookies
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost. The “Help” section of your browser may tell you how to prevent your browser from accepting cookies.
Cookies and Personal Information
In all cases in which cookies are used, the cookie will not collect personal information except with your explicit permission. For full information on how we use and handle your data, please refer to our Privacy Policy and our GDPR Compliance Notice (if you are an EU resident).
If you:
have queries, concerns or complaints about the manner in which your personal information has been collected or handled by BNL;
or would like to request access to or correction of the personal information we hold about you;
